Doclink.Doclink

Refund policy

There are two separate money flows in the service, and a different party issues the refund in each. Below is who exactly, and on what terms.

Version of 15 серпня 2026

This is a translation. The Ukrainian version of the document is the legally binding one.

In short: we refund the subscription to the service. For consultations, guides and other services of the doctor the money goes straight to their own checkout, so the doctor issues the refund.

1.Subscription to the service: you pay us

The doctor pays for access to the Doclink cabinet. The party to that contract is ФОП Каспер Станіслав Богданович, so refunds are handled by us.

  • Before you pay there is a free period of 7 days with full access. It exists precisely so that you can check the service before paying for it.
  • Within 14 days of payment we refund on request, provided you have not used the service in the paid period: received no new requests, created no bookings and ran no AI analyses.
  • If you have already used the service, we refund the unused full months of the paid period. The month in progress is not refunded.
  • Packages of AI analyses are not refunded once at least one analysis from the package has been used: we pay the provider for them at the moment they run.
  • You can cancel the subscription at any time. Access works until the end of the paid period, and nothing is charged automatically for the next one.

Money is returned by the same method it was paid, within 10 business days of the refund being agreed. How long it takes to land in your account depends on your bank.

2.Patient payments to the doctor: they do not pay us

When a patient pays for a consultation, a guide or a deposit at booking, the money arrives straight at the doctor's checkout: their own payment account or payment link. The service does not receive that money, does not hold it and takes no commission.

Because of this we are not a party to the contract between the patient and the doctor, and we cannot refund such a payment. Refunds are decided by the doctor who provided the service.

  • If the consultation did not happen through the doctor's fault, contact them directly — their contacts are on their page and in the booking email.
  • If you cannot reach the doctor, write to us: we do not issue refunds, but we will help establish contact.
  • A deposit at booking counts towards the price of the consultation. The doctor states the terms for returning it on cancellation before you pay.

3.How to request a refund

Write to [email protected] from the email your cabinet is registered to. In the message state the date and amount of the payment and briefly the reason. We reply within 3 business days.

4.When a refund is not possible

  • The period stated in section 1 has passed and the paid period has already been used.
  • Access to the cabinet is blocked for a breach of the Terms of service.
  • It concerns a patient's payment to a doctor — we never received that money (see section 2).